Delivery / Returns

Shipping:

All items ordered from the website are shipped premium express for FREE within Australia.

Please indicate if there is a safe place to leave the order.

We use Fastway and Australia Post for most orders.

Delivery Time: Your order will be sent within 2 working days after it has been placed. The normal delivery time from the package has left our warehouse is: 1 working day to Sydney, 2 working days to South Eastern Australia, 6 working days to Western Australia and rural destinations. If you require an urgent delivery please call us to confirm. Same day deliveries within Sydney are possible if urgent.

If nobody is at the address when the courier  makes the delivery, a note is left in the mailbox and the courier will leave with the package. Please call the number on the card to organise a convenient delivery time. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

How much is the freight charge?

We are currently offering FREE shipping.

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

TERMS AND CONDITIONS

Terms and conditions of use

1. www.buffalodiningclub.com.au is operated by Exclusive Vines Pty Ltd. Sale of wines through exclusivevines.com.au is made under New South Wales liquor licence LIQP770010139
2. The following Terms & Conditions of Use together with our privacy policy (collectively, Terms) form the agreement between You and Us in relation to Your use and access of this website and the supply of wine ordered by the website.
3. By accessing this website, You acknowledge that You are 18 years or older and have read and understood the Terms and that You agree to be bound by the Terms. If You do not agree to the Terms or have not reached 18 years of age then you must not use this website.
4. From time to time We may vary the Terms and You must accept the Terms on each occasion You access the website.
5. “Our”, “We”, and “Us” means Exclusive Vines Australia Pty Ltd and “You” and “Your” means the customer having an account with Us or placing an order with Us

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case Australia Post needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This was last updated on August 12 2013.

Disclaimer 

Buffalo Dining Club strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Buffalo Dining Club, nor any employee or representative of Buffalo Dining Club will be liable for damages arising from the use of this website or the products sold here.